Appeals Procedure

The purpose of an appeals procedure is to ensure that every learner who is unhappy with the outcome of an assessment decision has the right to appeal against the decision that has been made.

The appeals procedure applies to any learner following adult learning/Secondary school curriculum/Further Education/NVQ & Train to Gain learning programme/s. The appeal procedure to be followed comprises of 4 stages.

Stage 1

If a learner feels that an assessment decision is unfair in any way the appeal should be addressed to the centre’s Internal Verifier who will attempt to resolve the problem internally. If the learner is still unsatisfied then stage 2 of the appeals procedure should be followed

Stage 2

A formal appeal must be submitted in writing to the Lead Verifier. The candidate must give the following details:

● name and contact details (address and telephone numbers)

● date appeal first reported

● grounds for appeal

● factual details including dates, what was assessed and what action has been taken so far

● desired outcome

The form should be sent, together with all the written documentation from the assessment. Video evidence will significantly strengthen the appeal.

Within 5 working days of receipt of the written appeal, the Lead Verifier must acknowledge receipt of the appeal by either:

● producing a written solution to the candidate, or

● producing a holding reply and a final reply within an additional 5 working days

In the event that the candidate is unhappy with the response from the Lead Verifier, the appeal will be passed on to stage 3 of the procedure.

Stage 3

All the written documentation regarding the appeal will be sent to the Director of the centre and must be sent within 5 working days from the Lead Verifiers decision.

The Director must acknowledge receipt of the documents within 5 working days by offering a formal hearing conducting.

The learner will receive a written outcome within 10 working days of the hearing.

In the event that the learner is unhappy with the response from the Director, the appeal will be passed on to stage 4 of the procedure.

Stage 4

All the evidence and the written appeal will be referred to the awarding body within 5 working days of receipt of the Director’s decision.

All written Appeals should be addressed to:

Joe England

Elev8 Training Limited

Room 25 - Space Solutions Business Park

39 Sefton Lane Industrial Estate

Maghull

Liverpool

L31 8BX

See the full report here.